FAQ

Yes – Fox’s Chandlery has been based at Fox’s Marina in Ipswich for over 45 years and, with around 7000 sq ft of retail space, is one of the oldest and biggest independent chandlery and marine stores of its kind in the UK.

Our store is open 7 days a week.

Monday to Saturday 0900: to 17:30

Sundays and Bank Holidays 10:00 to 16:00

General Enquiries: +44 (0) 1473 688431

Our online team is here to help you from Monday to Friday 09:00 to 17:00.

Online orders only: +44 (0) 1473 694725

Email: info@foxschandlery.com

Yes. We take our customer’s online security very seriously. Our site uses industry standard encryption when processing orders.

We regularly send products out to customers all around the world. However, if you can’t find your country on our standard shipping list, please do call us as, depending on the item/s you require, it’s possible we can arrange a special delivery to your chosen destination. We'll be able to give you a quote for shipping so you know how much it will cost before you decide to buy. 

We will dispatch your order as soon as possible, usually the day it is received or within two to five business days of receipt. If there is any delay due to a product being out of stock, or there is a longer lead time, we will always contact you. How quickly you receive your parcel will depend on the delivery destination and the delivery service you have requested.

All orders of £50 or more sent to a UK mainland address (which excludes Scottish Highlands, Islands and the Channel Islands) are delivered free of charge. Orders to a UK mainland address under £50 are delivered for £4.45 standard delivery (usually 2-5 days) and £9.45 for next day delivery. All other Shipping rates vary depending on the destination and weight of the order. Please don’t hesitate to get in touch if you would like us to quote for shipping a particular item and we will be pleased to provide you with a quote before you buy.

You can use most of the popular credit and debit cards except American Express. You can also pay using your PayPal express checkout account. If you prefer, you can always call us to arrange payment over the phone.

Yes, all our prices are inclusive of VAT although you can choose to see prices exclusive of VAT by selecting this option.

In accordance with the laws governing members of the EU, we are obliged to charge VAT on all orders delivered to destinations in member countries of the EU. The amount of VAT payable is charged in accordance with the local legislation in each member state.

For dispatch to countries outside the EU, VAT will not be charged.

Where the recommended retail price (RRP) is displayed that is shown inclusive of UK VAT. If you live outside the UK the final price you pay may be different depending on the VAT that applies to your order. Your final price during checkout will reflect the correct VAT rate for the destination country of your order.

After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep a note of this receipt for your reference.

You will also receive confirmation via email that we have received your order. (Please make sure to enter your email address correctly on the order form so that we can deliver your confirmation email to you.)

Yes - we want you to be completely happy with your purchase, but we know that sometimes you may need to return an item to us. Our policy is straightforward – we accept returns up to 30 days from date of purchase. See our Returns Policy

We try to keep the widest possible variety of products online, but if you can't find the product you are looking for just give us a call as we may have it here in store and, if not, can nearly always source an item for you.

Yes! We send out occasional newsletters so you are the first to hear about new offers, news of events and promotions.

Our friendly team are always happy to help, just call us on:

Shop Sales T: +44 (0) 1473 688431

Online Sales T: +44 (0) 1473 694725

E: info@foxschandlery.com