Terms & Conditions

About us

These Terms and Conditions apply to the use of the Fox’s Chandlery website and by accessing our website and/or placing an order with us you agree to be bound by our Terms and Conditions set out below. If you do not agree to be bound by these Terms and Conditions, you will not be able to make a purchase from our website. If you have any questions about our Terms and Conditions, please contact our Online Team by email, or call us on +44 (0) 1473 694725 between 0900 to 1700, Monday to Friday.

This website is owned and operated by Fox's Chandleries Ltd, trading as Fox’s Chandlery. If you have any suggestions or comments or if you need to contact us, please email us or use the details below.

Registered Address:
Fox's Chandleries Limited
Fox’s Marina
Ipswich, Suffolk, IP2 8SA
T: +44 (0) 1473 694720
F: +44 (0) 1473 694723
VAT Reg Nº.GB939973258
Company Reg Nº 3914760

This section (together with the documents referred to) explains the Terms & Conditions on which we supply any of the products (Products) listed on our website www.foxschandlery.com (our website) to you. Please read these Terms & Conditions carefully before ordering any products from our website. You should understand that by ordering any of our products, you agree to be bound by these Terms & Conditions.

You should print a copy of these Terms & Conditions for future reference.

If you refuse to accept these Terms & Conditions, you will not be able to order any products from our website.

1) Information about us

www.foxschandlery.com is a website operated by Fox's Chandleries Limited (trading as Fox's Chandlery (we). We are registered in England and Wales under Company Reg Nº 3914760 with our registered office at Fox’s Marina, Ipswich, Suffolk, IP2 8SA.

2) Service availability

2.1) Our website is available for use by individuals resident only in the countries listed on our website.

2.2) We reserve the right at any time to add to remove or otherwise vary the countries listed on our website.

3) Your status

By placing an order through our website, you warrant that:

3.1) You are legally capable of entering into binding contracts; and

3.2) You are at least 18 years old

4) How the contract is formed between you and us

4.1) After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us and we will confirm such acceptance to you by sending you an email containing courier or delivery information that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch confirmation containing these details.

4.2) The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products, which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

5) Our status

5.1) We may also provide links on our website to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from third party sellers through our website, or from companies to whose website we have provided a link on our website, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. This Disclaimer does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.

6) Consumer rights

6.1) If you are contracting as a consumer, you may cancel a Contract at any time within 14 working days, beginning on the day after you received the Products (or if being collected by the customer or his agent - beginning the day after the goods are stated as being ready for collection). In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy set out in clause 10 below.

6.2) To cancel a Contract, you must inform us in writing within 14 days. You must also return the Product(s) to us within 30 days, in the same condition in which you received them inclusive of all original packaging, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

6.3) You will not have any right to cancel a Contract for the supply of any of the following Products:

  • Lengths of wire
  • Lengths of wire with swaged fittings attached
  • Lengths of rope/lines with or without fittings attached
  • Lengths of chain with or without fittings attached.
  • Any customised or added value product.

Any 'one off' package quoted, created and supplied to a specific customer. (We will attempt to restock items, but a cancellation surcharge will be made - normally 7.5%).

6.4) Details of this statutory right, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your statutory rights.

7) Availability and Delivery

7.1) Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation. We aim to dispatch goods in stock within two working days of receipt of order.

7.2) Delivery is to a mainland UK address (not a PO Box Number) by courier or, for small items, by Royal Mail first class post. Where goods are sent by courier it is a requirement of the courier that delivery of goods are signed for by an adult over 18 years of age. You may nominate an alternative address for delivery.

7.3) Delivery to a non-UK address will be made by our nominated courier and will be made in accordance with the courier’s normal delivery requirements. You will be advised of delivery details and costs prior to dispatch of the order.

7.4) You must advise us of any non-delivery of goods within two working days of dispatch to UK addresses or within five working days of dispatch to overseas addresses.

7.5) From time to time delays in delivery are inevitable due to non-availability of products. If we are unable to deliver the goods ordered by you we will notify you and, with your agreement, supply or deliver a substituted product or refund any monies paid for such goods.

7.6) From time to time product specifications from a manufacturer may change. In such circumstances we will do our best to offer you a similar alternative. All sizes and measurements are approximate and are as provided by the manufacturer’s specification. We cannot take any liability for the inaccuracy or otherwise in relation to any specifications or measurements provided by a manufacturer or other third party.

8) Risk and title

8.1) You will become the owner of the goods and responsible for risk of loss or damage upon delivery.

9) Price and payment

9.1) The price of any Products will be as quoted on our website from time to time, except in cases of obvious error.

9.2) These prices include VAT but exclude delivery costs, which will be added to the total amount due. Where VAT is not applicable this will be refunded at the point of dispatch of the goods.

9.3) Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

9.4) Our website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our website, we will at our discretion charge you the lower price or contact you for instructions before dispatching the Product.

9.5) We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, or alternatively is advised to you by ourselves.

9.6) Payment for all Products must be made by credit or debit card or PayPal. We do not accept American Express.

10) Our refunds policy

10.1) When you return a Product to us:

If you have cancelled the Contract between us within the 14 day cooling-off period (see clause 6.1), we will process the refund due to you as soon as possible, in any case, within 14 days of the day you have given notice of your cancellation. In this case, we will refund the price of the product in full, however, you will be responsible for the cost of returning the item to us. For any other reason (for instance, because you have notified us in accordance with clause 20 that you do not agree to any change in these Terms & Conditions or in any of our policies) and we will notify you of your refund via email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via email the amount of the refund. In relation to any products returned by you because of a defect these will be either refunded or repaired/replaced at the discretion of the manufacturer of the product in accordance with clause 10.2 below.

10.2) Any goods sold by us will have the benefit of the manufacturer’s warranties, which will be for 12 months unless otherwise stated. All warranties are subject to the manufacturers Terms & Conditions. Any defective goods returned to us within the manufacturers warranty period will be repaired or replaced at the sole discretion of the manufacturer and will be subject to compliance with the terms of their warranty. All other warranties and guarantees are expressly excluded so far as the law permits.

10.3) We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

10.4) Refunds outside the 14 day cooling off period are entirely at our discretion, by agreement in advance, and may have a restocking charge applied to them (normally 7.5%).

10.5) All statutory rights remain unaffected.

11) Our liability

11.1) We warrant to you that any Product purchased from us through our website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

11.2) Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.

11.3) This does not include or limit in any way our liability: For death or personal injury caused by our negligence; Under section 2(3) of the Consumer Protection Act 1987; For fraud or fraudulent misrepresentation; or

11.4) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you

and us, including but not limited to:

  • Loss of income or revenue
  • Loss of business
  • Loss of profits or contracts
  • Loss of anticipated savings
  • Loss of data
  • Loss of data, or
  • Waste of management or office time

11.5) Where you buy any Product from a third party seller through our website, the sellers individual liability will be set out in the seller’s Terms & Conditions.

12) Import duty

12.1 If you order Products from our website for delivery outside the UK, they may be subject to import duties and taxes,which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

13) Written communications

13.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

14) Notices

14.1) All notices given by you to us must be given to Fox's Chandleries Limited, Ipswich, Suffolk, IP2 8NJ. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in clause 13. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified e-mail address of the addressee.

15) Transfer of rights and obligations

15.1) The contract between you and us is binding on you and us and on our respective successors and assigns.

15.2) You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

15.3) We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

16) Events outside our control

16.1) We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

16.2) A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • Strikes, lockouts or other industrial action.
  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
  • Impossibility of the use of public or private telecommunications networks.
  • The acts, decrees, legislation, regulations or restrictions of any government.

16.3) Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

17) Waiver

17.1) If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Terms & Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

17.2) A waiver by us of any default shall not constitute a waiver of any subsequent default.

17.3) No waiver by us of any of these Terms & Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14.

18) Severability

18.1) If any of these Terms & Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

19) Entire agreement

19.1) These Terms & Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

19.2) We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms & Conditions in which. all errors and omissions are excepted.

19.3) Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other parties only remedy shall be for breach of contract

as provided in these Terms & Conditions.

20) Our right to vary these Terms & Conditions

20.1) We have the right to revise and amend these Terms & Conditions from time to time.

20.2) You will be subject to the policies and Terms & Conditions in force at the time that you order products from us, unless any change to those policies or these Terms & Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms & Conditions before we send you the Dispatch / Invoice Confirmation (in which case we have the right to assume that you have accepted the change to the Terms & Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

21) Law and jurisdiction

21.1) Contracts for the purchase of Products through our website will be governed by English law. Any dispute arising from, or related to, such

Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales

We will dispatch your order as quickly as possible, usually the day it is received. Otherwise, we normally dispatch orders two to five working days after being received, or occasionally longer if there are delays outside of our control in which case we will contact you and advise you. International orders are generally received within 10 days.

You must inform us within two working days (UK addresses) or five working days (overseas addresses) of receipt if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Fox's Chandleries Limited ("We") are committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Fox's Chandleries Limited, Fox’s Marina, Ipswich, IP2 8NJ.

Information we may collect from you:

  • We may collect and process the following data about you:
  • Information that you provide by filling in forms on our website, www.foxschandlery.com. This includes information provided at the time of registering to use our website, subscribing to our service, purchasing any goods from our website, posting material or requesting further services. We may also ask you for information, and when you report a problem with our website.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our website and of the fulfillment of your orders.

Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data,whether this is required for our own billing purposes or otherwise and the resources that you access.

We may collect information about your computer, including, where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file, which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our website according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our website.
  • You may refuse to accept cookies by activating the setting on your browser, which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using industry standard SSL technology. Where we have given you (or where you have chosen) a password, which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from our website is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or, which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.
  • We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services, which may be of interest to you and we or they may contact you about these by post, email or telephone.
  • If you are an existing customer, we may contact you by electronic means (email or SMS) with information about goods and services similar to those, which were the subject of a previous sale to you.

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or Terms & Conditions of supply and other agreements; or to protect the rights, property, or safety of Fox's Chandleries Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Fox’s Chandleries Ltd, Fox’s Marina, Ipswich, Suffolk, IP2 8NJ.

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Questions, comments and requests regarding this privacy policy are welcome and should be addressed to Fox's Chandleries Limited, Fox’s Marina, Ipswich, Suffolk, IP2 8NJ.